Quality Management Systems
Whether you’re aiming for ISO:9001 Certification or not, developing a robust Quality Management System is essential in operating an organised productive controlled business.
Your Quality Management System (QMS) is the beating heart of your organisation. It influences and controls all aspects of the business no matter what your business does. Your QMS documents, follows, instructs, maintains, monitors and improves on all of your systems procedures and activities.
Having a suitable and effective QMS gives you control of all processes and with that control you garner better understanding and identification of weaknesses, threats and risks. By assessing these aspects you then get better access and utilisation of your strengths and opportunities.
What does your Quality Management System need to consider?
The ISO:9001:2015 Standard follows the principles of Plan, Do, Check, Act within it’s core structure. Here is how these aspects of Plan, Do, Check and Act are addressed in the Quality Management System.
ISO 9001 Clauses - PLAN
2 Normative references
3 Terms and Definitions
4 Context of the organization
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the quality management system
4.4 Quality management system and its processes
5.1 Leadership and commitment
5.1.1 Leadership And Commitment For The Quality Management System
5.1.2 Customer Focus
5.2.1 Establishing the quality policy
5.2.2 Communicating the quality policy
5.3 Organizational roles, responsibilities and authorities
6.1 Actions to address risks and opportunities
How to address risk in ISO 90001
6.2 Quality objectives and planning to achieve them
6.3 Planning of changes
ISO 9001 Clauses - DO
7.1.4 Environment for the operation of processes
7.1.5 Monitoring and measuring resources
7.1.6 Organizational knowledge
7.5 Documented information
7.5.2 Creating and updating documented information
7.5.3 Control of documented information
8.1 Operational planning and control
8.2 Requirements for products and services
8.3 Design and development of products and services
8.4 Control of externally provided processes, products and services
8.5 Productions and service provision
8.6 Release of products and services
8.7 Control of nonconforming outputs
ISO 9001 Clauses - CHECK
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.1.2 Customer Satisfaction
9.2 Internal Audit
9.3 Management Review
ISO 9001 Clauses - ACT
10.2 Nonconformity in ISO 9001
10.2 What is Non-conformance?
10.2 Corrective Action
10.3 Continual Improvement
Benefits of a good Quality Management System:
To satisfy a customer’s needs, the company must first identify their market and its needs. By having insight regarding the needs of their market, companies are able to continuously deliver products and services that fulfil the needs of their market.
Integration of internal policies and procedures
Collating all Quality Managements Systems (QMS) documents and having is certified as compliant by ISO aims to streamline the company’s processes and procedures.
Improved company image and reputation
Getting or even attempting to get ISO 9001:2015 certification is no easy feat. It evidences a companies compliance and commitment to ensuring a high standard of quality for their products and services.
Company culture that is aimed towards continuous improvement
A company that complies with the ISO 9001:2015 have procedures that aim to improved products and services; it also aims to promote the professional development of its employees and the company culture.
Opportunities for partnerships
Because getting ISO-certified impels that they meet international standards of practice, there are certain companies that make ISO certification as a requirement to become an accredited supplier in their organisation.
Saving time and money
Once the Quality Management System has been integrated into the business operation it helps control all aspects of the business, identifying strengths and weaknesses and continuously improving the systems which in turn cuts wasted materials and time and thus saves the company money in the long term.
Why choose FutureSure?
During a recent certification audit for 9001:2015 accreditation for a Client the external auditor from Lloyds Register stated that the Quality Management System that we implemented for the Client was the most robust he had seen in his thirty years as an auditor.
At FutureSure we offer a full range of services to help you maintain or develop your QMS to ISO:9001 standard, whether you decide to go for the certification or not. We help you assess your current systems, sites, procedures, products, training and activities. We then carry out a thorough gap analysis to highlight what your company needs to improve upon.
At FutureSure we help your company write policies, and procedures specific to your site with your directors and companies objectives clearly defined.
We develop Key Performance Indicators (KPI’s) for you to monitor your specific objective targets performance and analyse trends.
We carry out COSHH and Environmental Risk Assessments of the site/s to identify risks and develop suitable control measures to mitigate or reduce these risks as far as reasonably practicable.
We conduct SWOT and PESTLE analysis with your organisation’s team leaders and conduct employee consultation surveys to identify risks and opportunities and other aspects that affect the company and it’s employees. These exercises open up communication and identify gaps and concerns within environmental, quality, health and safety and other aspects of the business to help you identify issues, develop controls and ensure continuous improvement.
The scope and depth of your Quality Management System depends entirely on the size and activities of your company. There isn’t a one size fits all solution, this is an active engagement process and requires commitment from an organisation at all levels to be a success.
Get in touch today for a no obligation quotation