Quality Management Systems

Whether you’re aiming for ISO:9001 Certification or not, developing a robust Quality Management System is essential in operating an organised productive controlled business.

Your Quality Management System (QMS) is the beating heart of your organisation. It influences and controls all aspects of the business no matter what your business does. Your QMS documents, follows, instructs, maintains, monitors and improves on all of your systems procedures and activities.

Having a suitable and effective QMS gives you control of all processes and with that control you garner better understanding and identification of weaknesses, threats and risks. By assessing these aspects you then get better access and utilisation of your strengths and opportunities.

Scope

The scope of your Quality Management System is to assure quality and control on every step of every process in your operation. From the purchasing of raw materials, training of staff, processes for what you do at your company, and quality control on finished products leaving your premises going to the customer. But it’s not just production companies that need a good quality management;

No matter what your industry or what you do, you need a Quality Management System to understand and control your activities to ensure you are doing everything you can and should be doing to consistently provide the best products or services to your customers, minimising complaints, faults issues and costs.

Whatever your sector or industry; be it;

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Accountancy, banking and finance

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Business, consulting and management

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Charity and voluntary work.

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Creative arts and design

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Energy and utilities

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Engineering and manufacturing

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Environment and agriculture

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Healthcare

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Hospitality and events management

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Information technology

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Law

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Law enforcement and security

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Leisure, sport and tourism

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Marketing, advertising and PR

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Media and internet

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Property and construction

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Recruitment and HR

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Retail

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Sales

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Science and pharmaceuticals

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Social care

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Teacher training and education

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Transport and logistics

Auditing and Accreditation

FutureSure builds and maintains Quality Management Systems to the ISO:9001:2015 Standard, whether you’re going for the accreditation or not it is a well used, understood and understandable system recognised throughout the world. This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in ISO’s quality management principles. Using ISO 9001 helps ensure that customers get consistent, good-quality products and services, which in turn brings many business benefits.

It is recommended that an organization performs internal audits to check how its quality management system is working. An organization may decide to invite an independent certification body to verify that it is in conformity to the standard, but there is no requirement for this.

What does your Quality Management System need to consider?

The ISO:9001:2015 Standard follows the principles of Plan, Do, Check, Act within it’s core structure. Here is how these aspects of Plan, Do, Check and Act are addressed in the Quality Management System.

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ISO 9001 Clauses - PLAN

1 Scope
2 Normative references
3 Terms and Definitions
4 Context of the organization
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the quality management system
4.4 Quality management system and its processes
5 Leadership
5.1 Leadership and commitment
5.1.1 Leadership And Commitment For The Quality Management System
5.1.2 Customer Focus
5.2 Policy
5.2.1 Establishing the quality policy
5.2.2 Communicating the quality policy
5.3 Organizational roles, responsibilities and authorities
6 Planning
6.1 Actions to address risks and opportunities
How to address risk in ISO 90001
6.2 Quality objectives and planning to achieve them
6.3 Planning of changes

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ISO 9001 Clauses - DO

7 Support
7.1 Resources
7.1.1 General
7.1.2 People
7.1.3 Infrastructure
7.1.4 Environment for the operation of processes
7.1.5 Monitoring and measuring resources
7.1.6 Organizational knowledge
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented information
7.5.1 General
7.5.2 Creating and updating documented information
7.5.3 Control of documented information
8 Operation
8.1 Operational planning and control
8.2 Requirements for products and services
8.3 Design and development of products and services
8.4 Control of externally provided processes, products and services
8.5 Productions and service provision
8.6 Release of products and services
8.7 Control of nonconforming outputs

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ISO 9001 Clauses - CHECK

9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.1.2 Customer Satisfaction
9.2 Internal Audit
9.3 Management Review

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ISO 9001 Clauses - ACT

10 Improvement
10.1 General
10.2 Nonconformity in ISO 9001
10.2 What is Non-conformance?
10.2 Corrective Action
10.3 Continual Improvement

Benefits of a good Quality Management System:

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Customer Satisfaction

To satisfy a customer’s needs, the company must first identify their market and its needs. By having insight regarding the needs of their market, companies are able to continuously deliver products and services that fulfil the needs of their market.

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Integration of internal policies and procedures

Collating all Quality Managements Systems (QMS) documents and having is certified as compliant by ISO aims to streamline the company’s processes and procedures.

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Improved company image and reputation

Getting or even attempting to get ISO 9001:2015 certification is no easy feat. It evidences a companies compliance and commitment to ensuring a high standard of quality for their products and services.

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Company culture that is aimed towards continuous improvement

A company that complies with the ISO 9001:2015 have procedures that aim to improved products and services; it also aims to promote the professional development of its employees and the company culture.

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Opportunities for partnerships

Because getting ISO-certified impels that they meet international standards of practice, there are certain companies that make ISO certification as a requirement to become an accredited supplier in their organisation.

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Saving time and money

Once the Quality Management System has been integrated into the business operation it helps control all aspects of the business, identifying strengths and weaknesses and continuously improving the systems which in turn cuts wasted materials and time and thus saves the company money in the long term.

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Why choose FutureSure?

During a recent certification audit for 9001:2015 accreditation for a Client the external auditor from Lloyds Register stated that the Quality Management System that we implemented for the Client was the most robust he had seen in his thirty years as an auditor.

At FutureSure we offer a full range of services to help you maintain or develop your QMS to ISO:9001 standard, whether you decide to go for the certification or not. We help you assess your current systems, sites, procedures, products, training and activities. We then carry out a thorough gap analysis to highlight what your company needs to improve upon.

At FutureSure we help your company write policies, and procedures specific to your site with your directors and companies objectives clearly defined.

We develop Key Performance Indicators (KPI’s) for you to monitor your specific objective targets performance and analyse trends.

We carry out COSHH and Environmental Risk Assessments of the site/s to identify risks and develop suitable control measures to mitigate or reduce these risks as far as reasonably practicable.

We conduct SWOT and PESTLE analysis with your organisation’s team leaders and conduct employee consultation surveys to identify risks and opportunities and other aspects that affect the company and it’s employees. These exercises open up communication and identify gaps and concerns within environmental, quality, health and safety and other aspects of the business to help you identify issues, develop controls and ensure continuous improvement.

The scope and depth of your Quality Management System depends entirely on the size and activities of your company. There isn’t a one size fits all solution, this is an active engagement process and requires commitment from an organisation at all levels to be a success.

For a free consultation to discuss your Quality Management needs please email us at info@future-sure.co.uk or call: 07958588053.

Get in touch today for a no obligation quotation

Why Choose Us?

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FutureSure is a relatively new leader in business consultancy offering our Clients services and compliance products in the fields of Health and Safety, Quality, Environment and Facilities Management. Our Consultants have accumilated decades of knowledge and expertise in these fields, now consolodated together under one company; FutureSure, offering our Clients complete compliance assurance without the need of employing full time managers. Established in the Chaos of 2020 amid the global pandemic FutureSure has flourished helping our Clients stay safe around Covid-19 as well as offering our regular Health and Safety, Quality, Environment and Facilities management services.”